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privacy policy

This privacy policy sets out how MSA uses and protects any information that you give us when you use our website or when communicating with us electronically.

MSA Survey is committed to ensuring that your privacy is protected and we appreciate your trust in us to do that carefully and sensibly. Should we ask you to provide certain information by which you can be identified when using this website or communicating electronically, then you can be assured that it will only be used in accordance with this privacy statement and for legitimate business to business activities.

We may change this policy from time to time by updating this page.

In running this webpage and other electronic communications we collect information relating to you and your use of this site.

What we may collect

  • Details of visits to the webpages together with the pages accessed to assist us to understand how visitors use our website

  • Contact information  which includes name, telephone numbers and email address if you contact us or that visitors provide to us when filling in online forms  

  • Data you provide when contacting us or providing us with a business card

  • You should be aware that links on our website to other third parties may also allow them to collect or share your data. You should check third party privacy policies as we do not accept responsibility or liability for their use of your data.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To communicate with you and for legitimate business purposes.

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided.

  • To provide you with newsletters relevant to your business.

  • To comply with legal or regulatory requirements applicable at the time.

Cookie Usage

Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.

The table below explains the cookies we use and why.


Cookie Cookie Name Description
MSA Survay Ltd Consent Cookie cookieconsent_dismissed A cookie set for the cookie consent bar.
Google analytics cookies  _ga, _gat

 Cookies used to collect information about how our visitors use our site. We use this information improve your experience. More information

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Session cookie


A cookie set by our website to uniquely identify you as a visitor.


Disclosure of your data

We do not pass your personal information to anyone else except where this is required or permitted by law. Your details may be passed to related businesses only with your direct consent and agreement.

How we Store your Data

We process and use your data for the duration of any project, as long as you remain a client of MSA and for legal or contractual purposes. Data is held on secure in-house servers to which there is limited password protected access by senior personnel. Hard copies of any data is held in secure locked cabinets. Employment related personal data is retained for as long as HMRC or other statutory authorities may require. Personal data which is not needed will be deleted or destroyed.

What are Your Rights

Your right relating to the processing and storage of your personal data is as follows

  • The right to be informed

  • The right of access to your data

  • The right of rectification

  • The right to erasure

  • The right to data portability

  • The right to object

  •  Right to restrict / regulate any automated decision-making

Consent / opt-out

Where you have provided consent to our use of your data, you also have the right to withdraw the same at any time. This means that we will stop processing your data, unless there is a legitimist or legal bases for us doing so. You have the right to:

  • Withdraw your consent

  • Request a copy of the information that we hold on you

  • Request the deletion or correction of information that we hold on you

To opt-out from communication please use the links provided or contact our offices.


Should you be dissatisfied on how your data is used or processed you have the right to complain to the Business Data Controller (Felice Napolitano). If you do not get a response within 30 days you can complain to the Data Protection Regulator at the Information Commissioners Office 0303 123 1113.